With a legacy stretching back more than a decade, Certified Master Plumbers and Gas Fitters, Assist Trade Services (ATS) are quickly becoming one of Auckland’s most trusted names in plumbing, gas fitting, roofing, drainage and underfloor heating. But while the name ‘ATS’ may be relatively new, the business itself has a proven track record grounded in industry experience and customer-first values.
Originally established as McDermond Plumbing, the business built a solid reputation under founder Ian McDermond. In 2021, experienced trades and business professionals Scott Young, Kirstin Wade and Dan Baker took the reins, rebranding as Assist Trade Services to reflect a broader scope of work and a modernised service offering tailored for today’s fast-moving property sector.
“We wanted to maintain the strong customer service and quality workmanship we were known for, while also reflecting how much our service offering had expanded — well beyond just plumbing,” says Scott.
Who We Help
Today, Assist Trade Services supports a growing list of residential and commercial clients across Auckland. Our portfolio includes:
- Top independent schools in Auckland
- Large-scale residential property portfolios managed by real estate professionals
- Commercial unit holders and business owners across the region
Customer Satisfaction Drives Everything
What sets ATS apart is its responsiveness, professionalism, and transparent communication — attributes consistently highlighted in their 5-star Google reviews:
⭐ “A late night call out – a prompt telephone pickup and the guys that came out were right onto the problem. Highly recommended.” – John Appleby
⭐ “Each time it was very quick service… Sam in the office was so helpful and professional, and Basil found the fault and fixed it right away. I would definitely recommend them.” – Tikka Plummer
⭐ “Scott came to site, took photos, quoted professionally, and scheduled the work so there was no disruption to my tenant. Quality job, professional service.” – Anthony Van Kan
These testimonials reflect ATS’s commitment to not only solving problems efficiently but doing so with professionalism and care — a hallmark of businesses that thrive long-term.
Why Clients Choose ATS Over Others
In an industry where speed, reliability, and quality workmanship are non-negotiable, Assist Trade Services stands apart. Clients consistently choose ATS not just for the broad scope of services — from emergency plumbing to commercial roofing — but because they know the team delivers responsive service, transparent communication, and no-fuss results. Unlike larger franchise operations or one-man bands, ATS combines the agility of a local operator with the professionalism of an established trade brand, backed by over a decade of proven service. Whether it’s a 6:15am roofing install to avoid tenant disruption, or a same-day fault fix with clear communication at every step, ATS makes life easier for clients who don’t have time to chase tradie’s.
Built on Experience. Backed by People Who Care.
Whether you’re a facilities manager, property investor, or homeowner dealing with an urgent issue, ATS is the team you can rely on — day or night. Their growth story shows that deep expertise, trusted leadership, and great people still matter in a world of commoditised services.
Need a job done right the first time? Contact the ATS team today.
