Trusted Partners of Assist Trade Services

Brilliant! All of the staff are exceptional - customer service, follow-through, and product knowledge. This is my go-to plumbing company. Thanks to the team!

My experience was satisfactory.

Very good service - but expensive!!

Did a great job - a very nice serviceman ( Basil ) - very efficent.

Great team, fast and efficient and the clean up job is good with nothing left behind thanks

Yet another great experience with our underfloor heating system. Flushed the system and it is now working better than ever. This is a great business. Follow up and processes are good. Clear communication and a professional job every time. Thank you.

A late night call out - a prompt telephone pickup and the guys that came out were right onto the problem. Highly recommended

Thanks Corban! Great experience! The team was super helpful and made everything easy from start to finish. Really appreciate the service!

This is the 2nd time I have used Assist Trade Services and will continue to use them because of their A+ service. Each time it was very quick service which I was exceptionally pleased with, starting from Sam the Office lady who answered the phone who was so professional ,helpful and got a serviceman out within a day. Basil came out the next morning on time and he too was very friendly, respectful, found the fault in no time and fixed it. I would definitely recommend them for any plumbing problems. Maureen Plummer Mt Wellington.

Very impressed with the young chap that visited and carried out the task successfully. He communicated well and cleaned up when finished. Thank You

Very quick and efficient service from office staff to master tradesmen. Friendly and helpful with great advice

I have a small commercial unit in Albany. The plastic clear-light roofing had failed. Scott Young, went to site, climbed onto the roof, took photos, gave a professional quote with photos of the areas that needed to be attended to. They turned up at 6.15am to Hiab the sheets onto the roof, this made sure there was no impediment to my tenant that started at 7.30am. Professionals service and a quality job. They came recommended to me. And I have no hesitation in recommending them to any of my clients.

We have worked closely with ATS over the last 4 years and can not speak highly enough of Corban and the team. They are our go to team for all things plumbing and drainage.

ATS are my go to team for plumbing, drainlaying and gas fitting services. Not only have they delivered great service and excellent workmanship to various clients of mine but also at my own home. Highly recommended.

Thanks, prompt and friendly service. The guys arrived, diagnosed the problem and recommended a replacement due to age and condition. I received a quote within a couple of hours which I accepted, then the Rinnai infinity heater was replaced the following day. Definitely will recommend Trade Assist Services.

Really easy to work with, and quick to respond.

Basil, and was it Gavin completed job professionally and thoroughly. I would be confident recommending ATS.

Fast response and on time. Carried out good drain camera work and showed me the images to show there was no drain pipe damage. Good work. 👍

Highly Recommended. Reliable, trustworthy and hard working team. Can and will handle all your requirements with care.

Very good.Reliable service and efficient work to successfully resolve issues.

I was really pleased with the service. They were able to fit me on the same day as I had phoned for assistance and quickly and efficiently fixed my gas water heater problem. Highly recommend.

Great service! I would highly recommend them 🙏

They were quick to come out when our hot water heater stopped and we had a replacement with a couple of days. Quick and friendly service.

Excellent service and knowledge by Bas and the team at ATS!

Great service with good communication. Really happy with the work they did

Kirstin and Scott and their wider team are always on the ball. Their automated technology gives you a first hand understanding of when your logged work order has been attended to and they’re always willing to lend a hand. Thank you.

We were very impressed with the exceptional work Basil did in fixing our water leak. From the moment Basil arrived to identifying our water leak, it was clear he is a true professional who takes great pride in ensuring the work was completed successfully. We felt Basil was extremely knowledgeable in his work and we felt he had a keen eye for detail, ensuring that every aspect of the project was completed to the highest standard. What truly stood out for both of us, was Basil's friendly demeanor. Basil took the time to explain the process, answer all of our questions, and address any concerns we had. We believe Basil is a credit to your company, and we are grateful for the outstanding work he provided Lucy

Excellent service and communication

As a manufacturer of HVAC equipment including Braemer we are pleased to be partners with ATS for service and maintenance, their devotion to training and support of their staff ensures the best possible service and outcome for all customers.

Timely help and great service, thanks.

Very pleased with the man who came and checked the water for me

Great service - Basil was on time ( in fact early but didn’t want to ring us in case he woke us up ) so courteous and friendly and explained everything He was a pleasure to work with Kirsten was also a pleasure Perfecto all around

ATS, Corban McKenna's team, Hayden and Fin, replaced a hot water cylinder in our home. They arrived in time and communicated well, what they were going to do. They were always ready to answer any questions. Very professional. Highly recommended. Thank you, great job.

We had a plumber who came to our aid of a bursted pipe under our house. He was very pleasant, efficient and courteous, he went out of his way to ensure that everything was done properly. We were very impressed how quickly the problem was diagnosed and resolved. We would like to thank you for an awesome job done. ATS Ltd will be our first choice for future plumbing issues that may arise .

Suspected problem with my hot water cylinder was sorted out. My leaking tap in my laundry was repaced. No more leaks. Pleasant tradesman. Problems solved. Allan

Great service, prompt and friendly

Again, the have received the great very competent and friendly service we have always had from McDermond/Assist Trade Services in response to any plumbing problems we occasionally have at our home

After the job I was given an invoice that was not itemised but seemed very high for the work done. When I asked for an itemised invoice, it showed that I had been charged for an extra 1.5 hours of work (even when taking into account travel time). On top of this, I was also charged a “zone fee” for them to come to my area, which was essentially charging me for their travel time AGAIN. When I pointed this out they said they stood by their “zone fee” policy and gave no explanation for the extra 90 minutes billed, but offered to give me a 10% discount. They STILL have not actually given me this discount despite the invoice being paid weeks ago!! Even then, this discount did not come close to covering the non-existent costs that they had decided to slap on my bill. Save yourself a few hundred bucks and go elsewhere.

As a residential property manager, I've been working with Assist Trade Services for a few years and they've consistently provided top-notch service. Their work is of the highest quality, and they always go above and beyond to ensure everything is done right the first time. The team is not only skilled but also incredibly relatable and easy to work with. Highly recommend!

A very good business, efficient and thorough in the implementation and completion of the work done for me over the last 2 years. Steve Hughes Stonefields.

Great crowd to work with. Fast quotes and diligent with their work. Would highly recommend them to anyone!

Wow just wow, from booking to work completed, nothing was a problem, what we anticipated to be a complete replacement (based on another service provider last year) turned out to be a standard service and some consumables.

Highly recommend this company. Everyone has been great to work with, prompt and efficient. In particular, Basil has helped us with our gas fireplace and our hot water cylinder leakage. I like how they give you all the information so that you can make well thought out decisions.

Prompt attention and good job done.

Prompt, friendly and trustworthy. Thank you for servicing my central heating unit.

Exceptional Service! From the prompt responses to their proactive approach, Scott and his team are always professional and willing to go the extra mile to ensure everything runs smoothly. Whether it is a maintenance request or a general enquiry it is handled with efficiency, care and expertise. We would highly recommend them to anyone in need of their services and assistance!

ATS pulled out all stops in an emergency, sourced a replacement hot water systems boiler, and installed it expertly. Highly recommended.

Great service, tradesmen were respectful and tidy and cleaned up after themselves

Great service and work by the ATS team. Used them for my last 2 ensuite renovations

Fantastic and friendly service. Great team in the field and amazing team in the office. Highly recommend

We had a burst flexi water pipe that I just couldn't properly replace myself. Liam from Assist Trade Services was out within a couple of hours and had the job completed quickly and professionally. Awesome service at a great price.

Speedy response. Good communication.

Great service! Easy to deal with, quick to respond and very helpful

It was easy to book a Plumber to come out and install water filter and change our kitchen tap. I was kept informed of when he will arrive. Job was done quickly and thoroughly checked before finishing. Highly recommended

Efficient and supportive, very friendly and pleasant staff both in the office and on the job.

Great customer service and the plumber that came was very friendly and very helpful and gave great information on queries. Was very pleased with the job done

Great communication. Courteous and effective, excellent roofing service

Once again, thank you for your very quick professional response and resolution 🙂

Plumbers came same day of request and within the time frame given. Fixed water leak immediately. Very efficient and friendly service

Great service - responded same day which was great. I’ve used these guys and gals for a few years and they are always so a great job. April is terrific!

Fantastic service, I will always be using Assist Trade Services from now on. A+ job!

Personable guys who get the job done quickly to a high standard. Highly recommend!

Amazing services & friendly staff 🙂

Great service from the team at ATS. Friendly and reliable engineers too.

Great company to deal with. They were fast, efficient, and professional in their service delivery.

Great company to deal with. Had some plumbing issues and they turned up on time and solved the problem straight away. Definitely recommend ATS and the team.

Helpful with booking time, communicating and confirming. Person who carried out the work was reliably on time, professional, friendly and explained everything. Very efficient. Great experience all round.

Very happy with the plumber who came over this morning fast and efficient.

Assist Trade Services are great. Professional, polite and knowledgeable staff. Quick to book in my job and come out to advise/repair on my issue. I highly recommend them for anything plumbing related.

Professional fast and friendly, came at short notice to help with a leaking pipe which could have destroyed our office kitchen. Thanks team for your speedy response! Great customer service from the whole team, highly recommended!

A Big THANK YOU to the team from ATS Assist Trade Services. I rang April Eaton in some desperation first thing in the morning after our hot water cylinder had leaked all over during the night. By 5.00pm the same day we had a new cylinder installed and running hot water. Liam and Casey were tidy, quick and very pleasant to deal with. All in all a great experience. Brilliant service! Highly recommended. Uwe Grodd, Ponsonby

Thank you for a great job. Plumber was highly helpful and knowledgeable, went out of his way! The job process was easy and simple. Highly recommend - thanks team!

As always, great service from the ATS team. On time, friendly, tidy and quiet….

Great Customer Service and delivery of service.

prompt and efficient service

Very efficient and found the team great to work with

Good job has been done.

I discovered a minor leak in a pipe adjoining hot water cylinder. Contacted ATS about 2pm. Made an appointment for 2 days time. Shortly after received call that help would now be there that day. By about 3.30 plumber arrived and job was completed in 1.5 hours. Have used this company several times. They are always quick to attend, very professional, and have all the spare parts and equipment needed. Office staff and workmen are super helpful, polite and are highly recommended. *****😊👍.

Good experience with them fixing a Braemar gas heating unit. Good comms, came when they said they would, reasonable price